Refund policy

At EC Styles, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

• Customers may request a return within 14 days of receiving their order.
• Items must be unused, unworn, unwashed, and returned in their original packaging with tags attached.
• Certain items such as intimate wear, final sale products, gift cards, and personalized items are non-returnable for hygiene and safety reasons.

Refunds

• Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
• Approved refunds will be processed to the original payment method within 3–5 business days.
• Shipping charges are non-refundable unless the item received was damaged or incorrect.

Exchanges

• We only replace items if they are defective, damaged, or incorrect.
• To request an exchange, please contact our support team.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the issue.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error.
• We recommend using a trackable shipping service, as EC Styles is not responsible for lost return packages.

Contact Us

For all return and refund inquiries, contact us at:

Support Email: support@ecstyles.com